Shipping & Returns

At Your Trusted Source for Imported Food Supplements, we aim to provide a seamless shopping experience by ensuring reliable and prompt shipping services across Bangladesh. Below are the details regarding our shipping and returns policies.

Shipping Information

  • Nationwide Delivery: We offer delivery to all regions across Bangladesh.
  • Shipping Time: Orders are typically processed and shipped within 1-2 business days. Delivery is usually completed within 2-5 business days, depending on your location.
  • Delivery Charges: Delivery charges may vary based on your location. Some promotional offers may include free shipping.
  • Cash on Delivery (COD): For added convenience, we offer Cash on Delivery (COD) across Bangladesh. Pay when your order arrives at your doorstep.
  • Order Tracking: Once your order is dispatched, you will receive an SMS or email with tracking information to monitor your package's status.
  • Delivery Partners: We work with trusted delivery partners to ensure safe and timely deliveries to your location.

Returns & Refunds Policy

Due to the nature of food supplements, we have the following return and refund policies:

  • Returns: We do not accept returns unless the product is defective, damaged, or incorrect upon arrival. If you receive a faulty item, please contact us within 48 hours of receiving your order.
  • Eligibility for Returns: To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
  • How to Request a Return: Please reach out to our customer support team at [Your Email] or [Your Phone Number] within 48 hours of receiving your order, with your order details and reason for the return. Our team will guide you through the process.
  • Refund Process: If your return is approved, we will process your refund within 7 business days. Refunds are typically issued to the original payment method. If you chose Cash on Delivery, a refund may be arranged through direct bank transfer or a mobile financial service.
  • Non-Returnable Items: Any opened, used, or tampered products cannot be returned. We also do not accept returns for items purchased under special promotions unless they are defective.

Exchanges

We do not offer exchanges for any products due to hygiene and safety standards. If you receive the wrong item, we will arrange for a return and replacement.

Damaged or Incorrect Items

If your package arrives damaged or the wrong item is delivered, please contact us immediately with a picture of the item and packaging. We will arrange for a replacement or refund as necessary.